Refund policy

 

RETURN POLICY

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose, we must receive the merchandise within 2 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. The company reserve the right to hold the sole and final discretion to decide the condition of the returned garment. We do not provide a refund on any goods sold. Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever you shop with us next time. All conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at hothurenterprises@wahabgroup.com . We are not liable for any damages caused to the product during transit.

Our terms and conditions pertaining to returns and exchange is as follows: -

If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy are, however, subject to the following:

(a)Only those items are returned or exchanged that has some manufacturing defect or is completely different from what was ordered.

1. b) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Ara Lumiere reserves the right to hold the sole and final discretion to decide the condition of the returned garment.
2. c) In an order has more than five products then it will be considered as a bulk order. Return/Refund will not be possible.

We have a 2 day return policy and 14 day return policy for EU countries , which means you have 2/14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hothurenterprises@wahabgroup.com. Please note that returns will need to be sent to the following address: 

Address :Ara Lumiere
C/o Hothur Enterprises LLP
No ¼, Batra chambers
Vasanth nagar, Cunningham road,
Bengaluru, 560052

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hothurenterprises@wahabgroup.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hothurenterprises@wahabgroup.com.